Cancellation policy

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. If an item is customised and a non standard product then you can't cancel the order because the manufacturing process starts as soon as the order is placed.

See our returns policy for more details on returns and refunds.